Privacy Policy

Welcome to Dese Tour ("we", "our", "us"). We are a premium private tour operator based in Istanbul, Türkiye. This Privacy Policy explains how we collect, use and protect your personal information when you use our website (desetour.com) or book a tour with us.

We take your privacy seriously. We collect only what we need, we store it securely, and we never sell it.

We collect personal information when you submit a booking request, contact us, or use our website:

• Contact details: Full name, email address, phone/WhatsApp number
• Booking details: Preferred tour, date, number of guests, special requests
• Communication: Messages you send us via forms, email or WhatsApp
• Usage data: Pages visited, time spent, device type (via Google Analytics — anonymised)

We do not collect payment card details directly. If payments are required, they are handled via secure third-party services.

We use your information solely to:

• Respond to your booking inquiry and confirm your tour
• Contact you by WhatsApp, phone or email to arrange your experience
• Improve our website and services via anonymised analytics
• Send you information you have requested — we do not send unsolicited marketing

We do not sell, rent or trade your personal information. We may share limited data with:

• Our guides and drivers — to deliver your booked experience (name, date, group size only)
• Service providers — e.g. Google Analytics (anonymised), email platforms — under data processing agreements
• Legal authorities — if required by Turkish law or a valid legal process

We retain your booking information for up to 3 years for operational and legal purposes. You may request deletion at any time by contacting us at hello@desetour.com. We will process your request within 30 days.

Our website uses:

• Essential cookies: Required for the site to function (e.g. cookie consent preference)
• Analytics cookies: Google Analytics 4 — anonymised traffic analysis. You can decline these via our cookie banner

You can control cookies via your browser settings. Disabling analytics cookies does not affect the website's functionality.

If you are located in the EU, UK or a jurisdiction with similar data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing for marketing purposes
• Request a copy of your data (data portability)

To exercise any of these rights, contact us at hello@desetour.com.

We use industry-standard measures to protect your information: HTTPS encryption, access controls, and limited internal access. No transmission over the internet is 100% secure, but we take every reasonable precaution.

For any privacy-related questions or requests:

• Email: hello@desetour.com
• WhatsApp: +90 (212) 000 0000
• Address: Istanbul, Türkiye

If you are unsatisfied with our response, you may lodge a complaint with the relevant data protection authority in your country.